Refund Policy
At Drip Kitz, we strive to ensure that you are satisfied with your purchase. If you are not completely happy, please review our refund policy below.
1. Eligibility for Refunds
To be eligible for a refund:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- A proof of purchase is required.
2. Refund Process
If your return is approved, the refund will be processed to your original method of payment. Please allow [Insert Timeframe, e.g., 7-10 business days] for the refund to appear in your account.
3. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Items marked as final sale
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us for assistance.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. Shipping costs are non-refundable.
6. How to Initiate a Return
To start a return, please contact us through the store's contact form. Include your order details and reason for the return.
If you have any additional questions about our refund policy, please reach out to us for assistance.
